Starting a new journey in the travel industry is exciting, but it is also completely normal to have questions along the way. Our training programme is designed to guide you step by step, and support is always available if you need it.


If you ever feel unsure about something during your training, please do not hesitate to reach out. We would much rather you ask a question and gain clarity than feel stuck or uncertain.


Training Support


If you have questions about your training modules, the learning platform, or the topics covered during Foundations Training, the training team will be happy to help.


This might include support with:


  • accessing or navigating Coassemble
  • understanding a training module
  • clarification on travel industry concepts
  • guidance on the next stage of your training journey


If you are unsure about anything within your training, please contact the training team and we will do our best to assist you.


Administrative Questions


If you have questions relating to membership, onboarding, or administrative matters, please contact the team so we can provide guidance.


Examples of administrative questions may include:


  • membership payments
  • onboarding paperwork
  • general programme questions
  • your progression toward going live


We are here to make the process as clear and straightforward as possible.


Technical Support


If you experience technical issues accessing the training platform, this Training Hub, or any of the materials provided during training, please contact us so we can investigate and resolve the issue.


This may include:


  • difficulty accessing Coassemble
  • login problems
  • broken links or missing resources
  • access issues within the training hub


Please provide as much detail as possible when reporting a technical issue so we can resolve it quickly.


Before Contacting Support


Many common questions are already answered within this Training Hub.


Before contacting support, we recommend checking the following sections:


  • Training Journey – to understand the stages of the programme
  • Start Your Training – for information about accessing the learning platform
  • Training FAQs – for answers to common questions


You may find the information you need quickly in one of these sections.


Our Commitment to Supporting You


Our goal is to support you throughout your training and help you build the knowledge and confidence required to launch your travel business successfully.


Learning something new can sometimes feel overwhelming, but you are not expected to know everything immediately. We are here to guide you through the process and answer questions when they arise.



If you need help, please reach out and we will be happy to assist.