The Resource Library is here to support you throughout your training journey. While your core learning modules are delivered through Coassemble, this section provides additional guides, explanations, and reference materials to help deepen your understanding of the travel industry and how The Independent Travel Consultants operates.


These resources are designed to complement your training and give you helpful background knowledge that will support you as you move toward launching your travel business.


You do not need to read everything at once. Many of these materials are intended as reference guides that you can return to whenever you need them.


Getting Started


These resources introduce the foundations of working as an Independent Travel Consultant and help you understand how our business operates.


Resources include:


  • Welcome Guide to The Independent Travel Consultants
  • Understanding the Independent Consultant Model
  • How Our Business Structure Works
  • What to Expect When You Go Live


These guides provide useful context alongside your training modules and help you understand how everything fits together.


Travel Industry Basics


If you are new to the travel industry, this section will help you become familiar with how the industry works and the terminology you may encounter.


Resources include:


  • Travel Industry Terminology and Glossary
  • How Tour Operators Work
  • Understanding Suppliers and Booking Channels
  • The Difference Between Net and Gross Pricing
  • How Travel Commissions Work


These materials help build the knowledge base that will support you as you begin working with suppliers and clients.


Understanding Travel Products


This section introduces the different types of travel products that consultants typically work with.


Resources include:


  • Package Holidays vs Tailor-Made Holidays
  • Flights, Accommodation and Transfers Explained
  • Cruise Holidays
  • Touring and Escorted Trips
  • All-Inclusive and Resort-Based Holidays


Understanding the range of travel products available will help you develop confidence when discussing travel options with clients in the future.


Customer Experience and Enquiries


Delivering excellent customer service is at the heart of a successful travel business. This section provides guidance on how to communicate with clients and handle enquiries professionally.


Resources include:


  • Understanding Client Enquiries
  • Asking the Right Questions
  • Managing Client Expectations
  • Communicating Professionally with Clients
  • Creating a Positive Customer Experience


These resources support the skills you will learn during your training modules.


Compliance Awareness


Travel is a regulated industry, and it is important to understand the basics of customer protection and regulatory responsibilities.


This section provides an introduction to key topics such as:


  • ATOL and Customer Financial Protection
  • The Package Travel Regulations
  • Why Compliance Matters in Travel
  • Protecting Your Clients and Your Business


More detailed operational guidance will be provided once you go live, but these materials help introduce the principles that underpin the travel industry.


Preparing for Your Business Launch


As you move through your training, you may also want to start thinking about how you will launch and grow your travel business.


Resources include:


  • Choosing Your Travel Niche
  • Understanding Your Ideal Clients
  • Basic Marketing Ideas for New Consultants
  • Planning Your First Steps as a Travel Consultant


These resources are designed to help you begin thinking about your future business while you complete your training.


Using the Resource Library


The Resource Library is here to support your learning, but it is not necessary to read every document immediately. Many trainees prefer to explore these materials gradually as they progress through their training.


Your main training content will always be found on Coassemble, and that should remain your primary focus during the Foundations Training stage.


If you are ever unsure where to find information or need help locating a particular resource, the training team will be happy to assist.



As you progress toward going live, you will also gain access to additional operational resources within the full consultant intranet.