Travel Agent Training and Support for Independent Travel Consultants
Learn the knowledge, systems and professional standards you need to build your travel business, with structured training and ongoing support from Jamie Wake Travel.
Becoming an Independent Travel Consultant means learning about the travel industry and how to run your own business. Our training takes you through those foundations step by step, whether you are new to travel or already have industry experience.
The Independent Travel Consultants Academy: structured learning for your business
Your formal training takes place through our online learning platform. Your modules are organised into stages, and your progress is recorded as you work through them.
The Academy includes around 180 learning modules, covering everything from the foundations of travel to supplier, product and destination knowledge. Scenario questions and knowledge checks help you apply what you are learning to the situations you may encounter in your business.
Training is included as part of the standard £50 monthly membership. There is no separate training course fee. See our Join Our Team page for the full membership and commission information.
Learn at each stage of your journey
Travel industry and products
Understand how the travel industry works and learn about the holidays and travel products you may offer.
Client enquiries and service
Build your skills in understanding what clients need, communicating clearly and delivering a professional customer experience.
Quotes and bookings
Learn about the processes involved in preparing quotes, making bookings and looking after the details that matter to your clients.
Compliance and customer protection
Develop your understanding of travel regulations, financial protection and the responsibilities involved in handling bookings.
Suppliers and systems
Build your knowledge of the suppliers, booking routes and systems available through Jamie Wake Travel.
Destinations and business development
Continue learning about destinations, products and ways to develop your travel business as your experience grows.
How Academy progression and product access work
The ITC Academy is designed as a progression pathway. You begin with core travel, customer service and compliance foundations. As you complete the relevant learning and required sign-offs, you move on to the next stage.
Access to systems, suppliers and some products is introduced as you progress. Certain suppliers or products require additional training before you can work with them, so you’ll know what you need to complete before moving forward.
You can also work towards specialist status in areas where a specialist learning pathway is available. This status is earned by completing the relevant training and any required checks or sign-offs. Your progress is recorded, giving you a clear view of what you have completed and what you can work towards next.
Supplier rules and product requirements still apply, but the Academy gives you a structured route to build your knowledge and demonstrate readiness at each stage.
Your journey towards going live
1
Welcome and orientation
Get to know The Independent Travel Consultants, how the business operates and what it means to build your own travel business within Jamie Wake Travel.
2
Foundations training
Build your core knowledge of the travel industry, travel products, client enquiries, customer service, bookings and customer protection.
3
Preparation for launch
Learn how the key processes work in practice, including handling enquiries, preparing quotes and understanding the requirements involved in making bookings.
4
Go-live readiness
Complete the training and onboarding requirements for your stage. We will review your readiness, answer questions and agree the next steps towards your launch.
5
Go live and keep learning
Once the required steps are complete, you will receive access to the operational systems and resources you need to begin working with clients. Your learning and development continue after go-live.
Support before and after you go live
You are not expected to know everything straight away. During training, support is available if you have questions about the training platform, a module, travel industry topics or your next step.
After you go live, support continues as you build your business. You can access operational guidance, shared resources, supplier learning and development sessions, and the wider consultant community.
Our weekly Teams Huddle takes place on Saturdays at 10:00. It is an opportunity to share updates, ask questions and learn alongside other Independent Travel Consultants.
Training for newcomers and experienced professionals
You do not need previous travel industry experience to apply. The Academy gives new entrants a structured way to learn the foundations before they begin working with clients.
Experienced travel professionals are welcome too. You will still need to understand Jamie Wake Travel’s systems, booking processes and business requirements before going live.
The training is designed to help you operate professionally. As a self-employed consultant, you remain responsible for building your own client base and developing your business. Training does not guarantee bookings or income.
Training that prepares you for the next stage
Your learning follows a clear sequence. You begin with the foundations of the travel industry, customer care, booking processes and customer protection. As you progress, you move on to the systems, suppliers and product knowledge needed for later stages.
Your progress is tracked, and your go-live readiness is reviewed before you begin operating as a live consultant. You’ll know what you’re learning, why it matters and what comes next.
Real people behind your training
The ITC Academy is part of Jamie Wake Travel, a working UK travel agency. Jamie brings direct experience of running the business and leads on compliance. Mano provides day-to-day operational support to consultants.
You can also learn alongside the wider consultant community and join the weekly Saturday Huddle. The people supporting you understand the practical work involved in looking after clients and managing travel bookings.
Training and support FAQs
Do I need travel experience?
No. We welcome applications from people who are new to travel as well as experienced travel professionals. A willingness to learn, communicate well with clients and take responsibility for your business is important.
How is the training delivered?
Formal training is delivered online through our training platform. Your modules and progress are recorded there. The Training Hub provides additional guidance and resources alongside your Academy learning.
Can I complete the training at my own pace?
The online training is designed to be completed step by step. You can take the time you need to understand the material, while completing the required training and onboarding steps before going live.
What support is available after I go live?
Support continues through operational guidance, resources, supplier learning, development sessions and the wider consultant community. You can also join the weekly Saturday Teams Huddle at 10:00.
Is there a separate training fee?
There is no separate training course fee. Training is included in the standard £50 monthly membership. You can read the full costs and commission information on our Join Our Team page.
Explore how The Independent Travel Consultants works, what the membership includes and the steps involved in applying.
Ready to build your travel business?
Our consultants appear on our public Find an Independent Travel Agent UK directory, helping clients discover and contact them directly.
