Find Supplier Emails, Documents, Supplier Invoices and ATOL Certificates

Access supplier booking confirmations and travel documents whenever you need them

We know that bookings don't always happen during office hours, and sometimes you need access to supplier documents when the JWT support team isn't available.

This widget gives you a convenient, self-service way to retrieve booking confirmation emails and attachments received by Jamie Wake Travel, including supplier-issued ATOL Certificates, without having to wait for someone to forward them to you.

The system searches our central mailbox using the supplier or tour operator's booking reference and retrieves matching correspondence, including emails stored in different folders.

How to use Booking Docs Lookup

1. Verify your email address. Enter your registered consultant email address and request a one-time verification code. Enter the six-digit code you receive to access the service.
2. Enter the supplier booking reference. Use the reference provided by the tour operator or supplier, rather than the JWT or PTS.cloud booking reference.
3. Search for your documents. The system searches the mailbox for matching emails. Some suppliers, including Jet2holidays, send separate customer and agent confirmations, so you may see multiple results. As the supplier reference is also found on a booking notification or commission claim you may also see these in the list as well.
4. Select the documents you need. Download an email as a PDF, retrieve its original attachments or select multiple documents to download together in a ZIP file.
5. Email documents to yourself. You can also have selected documents sent directly to your verified consultant email address.

Important information

• Check the documents carefully. Some supplier emails are intended for travel agents and may contain confidential information, commission details or trade pricing. Only forward customer-facing documents to your clients.
• ATOL Certificates must be provided immediately. Where a supplier issues the ATOL Certificate, ensure your customer receives the correct certificate as soon as their first payment is taken. This facility is designed to help you meet that obligation, not replace it.
• Not every supplier sends attachments. Sometimes the booking confirmation is contained entirely within the email. You can download the email as a PDF.
• If your documents aren't found, check the booking reference you've entered. If the supplier hasn't yet sent the confirmation, it won't be available through this service.
• Keep customer information secure. Retrieved documents may contain personal and sensitive travel information. Only access documents for legitimate business purposes and store or share them securely.

Remember

This widget is an additional support facility, particularly useful during evenings, weekends and other out-of-hours periods. It does not replace the normal booking notification, compliance or document requirements.

You remain responsible for ensuring your customer receives the correct booking confirmation, ATOL Certificate (where applicable) and other required documentation within the appropriate timescales.